IT Service Desk Benchmark

Improve processes, increase employee satisfaction.

The Modern IT Service Desk Benchmark consists of a high-level discovery of your current internal IT technology and processes and aligns it to Modern IT Management strategy, that can:

Increase end-user satisfaction and productivity
Decrease the time it takes to resolve an issue
Free up time for more high-value initiatives - letting you focus on what you do best
Decrease downtime
Remove frustration around change

BDO Digital will provide you with a free two-hour consultation with a senior member of our team to review your current environment and performance details and align them with Modern IT requirements and best practices. We’ll also include an employee survey to identify what's working and pain points. You’ll then be provided with a customized Modern IT Benchmark Report to help identify opportunities and gaps and enable you to take targeted actions to make your end-users more efficient, productive and satisfied.

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The cloud has forever changed the way that companies do business. As a result, IT models have had to evolve. How would improving your internal IT support and processes impact your overall business? Before you can make these changes, you first need to understand what you're doing right and what could be improved.

Based on over 35-years of experience helping organizations transition to updated support models, BDO Digital has developed a data-driven solution to help you benchmark your current Service Desk performance and determine a path to Modern IT Management.

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Talk about some of the details of your offer with a focus on the value people get back.

STEPS

Survey

Conduct a survey among users to gauge satisfaction and solicit feedback

Report

Deliver customized Modern IT Benchmark Report and suggested next steps

Consultation

2-hour consultation to understand goals and challenges

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Adopting a Modern IT Management strategy will empower your existing internal IT team to focus on high-value initiatives, freeing them up to do what they do best, while increasing the overall satisfaction and productivity of your employees as a whole.

To learn more, contact BDO Digital and a member of our team will connect with you.

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